Job Description

Description

ActioNet has an immediate opportunity for a Data Center Operations Manager requiring a Public Trust -Level 5 Investigation,Vienna, VA and surrounding areas.  ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

Provide comprehensive Data Center Operations 24/7support, ensuring optimal IT system performance, business continuity, and disaster recovery planning. This role involves technical problem-solving, incident management, and collaboration with higher-tier support and external vendors.

Key Responsibilities:

• Respond to IT support requests via web submissions, emails, and phone.
• Troubleshoot hardware/software issues and escalate as needed.
• Log all incidents in ServiceNow and provide resolution to common IT problems.
• Support asset tracking, data center consolidation, and disaster recovery efforts.
• Participate in daily standup briefings and provide updates for status reports.
• Monitor, report, and remediate system issues using tools like SolarWinds and SCOM.

Requirements:

• Expertise in IT systems troubleshooting, system administration, and network management.
• Experience with incident, change, and configuration management.
• Familiarity with virtualization, capacity planning, and performance management.
• Strong knowledge of business continuity and disaster recovery practices.
• U.S. Citizenship and eligibility for Public Trust Level 5 clearance.

Preferred Qualifications:

• Hands-on experience with ServiceNow and enterprise IT systems.
• Leadership experience in managing data center staff and 24/7 operations.
• Active CompTia Sec+ or Role based certification as outlined by DoD 8140M.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

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